The ISO 9000 series of quality standards has been accepted and implemented by most industrialized nations worldwide. In this video, Mr. Eric Linnell will teach you the "how-to's" of certifying your company and your processes to ISO 9000. You will learn how ISO 9000 impacts the setup and operation of your company's management and management systems - and your quality systems. The 20 sections of ISO 9000 address a broad range of company processes, including marketing, contract review, purchasing, inspection, and training. Mr. Linnell explains the level of process sophistication you must attain to achieve ISO certification.

Through detailed examples, he will teach you how to prepare a quality manual that meets ISO requirements. You will then learn how this manual and your company-wide systems will be assessed and scrutinized during the certification audit process. Lastly, you see where the problems lie - how errors in small activities can prevent you from being certified.

• Using quality as a global competitive weapon
  
• Structuring your company and quality systems to achieve ISO 9000 goals
  
• Building a quality manual to fulfill the 20 ISO sections
  
• Scheduling your implementation and certification plan
  
• Avoiding ISO 9000 registration and implementation pitfalls

Eric Linnell has implemented state-of-the-art quality systems, certified to ISO 9000 standards, in 11 different countries. He brings practical, hands-on knowledge and experience gained from 25 years in the quality field. He has an exceptional list of clients from around the world - AT&T, Boeing, Thomson CSF, Ferranti, Ford, GTE, Short Brothers, General Dynamics, Kodak, Aerospatiale and the U.S. Army.

He is an exceptional instructor, an active author - currently developing a series of books and reference texts on quality, ISO 9000,and Total Quality Management. He has taught in 15 countries, and is known for reinforcing his presentations with practical "how to" examples.

For Information Call: (310) 563-1240 or email: videos@hsilver.com